Information for Your Health
Telephone Access
In order that the doctors are not constantly interrupted during consultation with telephone calls, our practice policy is to send a message regarding your phone to either the doctor or practice nurse. An appropriate response will be advised to you by the practice nurse.
Medical Certificates
Are legal documents and cannot be issued without actually seeing the Doctor and they cannot be issued retrospectively.
Test Results
It is very important that you return to your doctor to discuss all of your investigation results. Our receptionist are not trained or legally responsible for the release of results. Patients will be contacted if the the doctor feels urgent attention is required.
Management of Your Personal Health
Your Medical record is confidential. it is the policy of this practice to mantain the security of personal health information of patients at all times and to ensure that this information is only available to authorised members of staff.
We abide by the 13 Australian Privacy Principles available at http://www.oaic.gov.au.
Patients Rights
It is important that patients have sufficient information to make appropriate decisions about their own healthcare. Information about the purpose, importance, benefits and possible costs of proposed investigations, referrals or treatments needs to be tailored to the individual patient’s needs.
Doctors That Care
Referrals
Our GP’s are experienced at handling many medical concerns. At times they may refer you to a specialist for further help. Referrals are legal documents and cannot be back dated under any circumstance. If you have not been seen for two weeks and you require a referral to a specialist you maybe charged a small fee.
Test Reminder & Recall Systems
Our practice is committed to preventative care. This Medical centre operates a system of recalls for tests and conditions requiring ongoing monitoring. E.g Pap smears and cholesterol checks. We may issue you with a reminders notice from time to time offering you preventative health services appropriate to your care. If you do not wish to receive reminders, please let us know.
New Patients
Please download a New Patient Information Form and complete prior to appointment.